Research 2014

Forecast: Public Cloud Services, Worldwide, 2012-2018, 4Q14 Update

30 December 2014

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1 Summary Tables — Public Cloud Services End-User Spending by Segment for Region, 2012-2018 2 Summary Tables — Public Cloud Services End-User Spending by Segment for Region or Key Country, 2012-2018 3 Summary Tables — Public Cloud Services End-User Spending by Region and Key Country, 2012 …

Analyst(s): Alan DayleyAndrew FrankBianca Francesca GranettoCathy TornbohmChad EschingerChris PangDan SommerDean BlackmoreDouglas ToombsEd AndersonFabrizio BiscottiGianluca TramacereGregor PetriHai Hong SwinehartJeffrey RosterJie ZhangJoanne M. CorreiaLai-ling LamLaurie F. WursterMorgan YeatesRajesh KandaswamyRuggero ContuSusan CournoyerTJ SinghTom EidVenecia K LiuYanna Dharmasthira

Vendor Rating: Deutsche Telekom

24 December 2014

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Promising Despite positive trends — such a sustained return to growth and improved profitability — Deutsche Telekom continues to be a conglomerate of fairly independent units operating in a variety of highly competitive and regulated markets. In its home consumer market it is encountering …

Analyst(s): Bettina Tratz-RyanChristian HestermannEric GoodnessFernando ElizaldeFrank MarsalaFrank RidderGregor PetriJouni ForsmanKatja RuudMark PaineNeil Rickard

Forecast: IT Services, Worldwide, 2012-2018, 4Q14 Update

15 December 2014

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1 Forecast: IT Services by Segment, 2012-2018 2 Forecast: IT Services by Service Type, 2012-2018 3 Forecast: IT Services by Geography, 2012-2018 4 Pivot Table for Analysis 5 Forecast: IT Services Revenue Flow by Segment, 2012-2018 6 Forecast: IT Services Revenue Flow by Measure, …

Analyst(s): Allie YoungArup RoyBob IgouCathy TornbohmChristine TennesonDean BlackmoreDouglas ToombsFred NgGianluca TramacereGregor PetriHelen HuntleyJacqueline HengJeffrey RosterKathryn HaleLai-ling LamMisako SawaiMorgan YeatesRajesh KandaswamySusan TanSusanne MatsonTina T. TangTJ SinghTwiggy Lo

Predicts 2015: Cloud Computing Goes Beyond IT Into Digital Business

24 November 2014

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… than compete with these hyperscale providers. Analysis by: GregorPetri Key Findings: The trend of “If we can’ …

Analyst(s): Bill HostmannDavid Mitchell SmithGregor PetriJay HeiserLydia LeongTiffani Bova

Predicts 2015: Private, Public and Hybrid: PaaS Advances

20 November 2014

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… business projects in midsize business organizations. Analysis by:Gregor Petri Key Findings: Digital business, defined by Gartner as …

Analyst(s): Eric ThooGregor PetriJim MurphyJoao TapadinhasKeith GuttridgeMassimo PezziniYefim V. Natis

Research Roundup: Cloud Computing Services in the Digital Industrial Economy

14 November 2014

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Service providers of all types — from small hosting providers and managed services providers, to giant telecommunications carriers and traditional data center outsourcing firms — are all feeling the impact of the new buying patterns evolving for IT buyers. As end-user organizations create …

Analyst(s): Douglas ToombsGregor Petri

Forecast: Public Cloud Services, Worldwide, 2012-2018, 3Q14 Update

29 September 2014

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1 Summary Tables — Public Cloud Services End-User Spending by Segment for Region, 2012-2018 2 Summary Tables — Public Cloud Services End-User Spending by Segment for Region or Key Country, 2012-2018 3 Summary Tables — Public Cloud Services End-User Spending by Region and Key Country, 2012 …

Analyst(s): Alan DayleyAndrew FrankBianca Francesca GranettoCathy TornbohmChad EschingerChris PangDan SommerDean BlackmoreDouglas ToombsEd AndersonFabrizio BiscottiGianluca TramacereGregor PetriHai Hong SwinehartJeffrey RosterJie ZhangJoanne M. CorreiaLai-ling LamLaurie F. WursterMorgan YeatesRajesh KandaswamyRuggero ContuSusan CournoyerTJ SinghTom EidVenecia K LiuYanna Dharmasthira

Forecast: IT Services, Worldwide, 2012-2018, 3Q14 Update

11 September 2014

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1 Forecast: IT Services by Segment, 2012-2018 2 Forecast: IT Services by Service Type, 2012-2018 3 Forecast: IT Services by Geography, 2012-2018 4 Pivot Table for Analysis 5 Forecast: IT Services Revenue Flow by Segment, 2012-2018 6 Forecast: IT Services Revenue Flow by Measure, …

Analyst(s): Allie YoungArup RoyBob IgouBryan BritzCathy TornbohmChristine TennesonDean BlackmoreDouglas ToombsFred NgGianluca TramacereGregor PetriJacqueline HengJeffrey RosterKathryn HaleLai-ling LamMisako SawaiMorgan YeatesRajesh KandaswamyRob AddySusan TanSusanne MatsonTina T. TangTJ SinghTwiggy Lo

Hype Cycle for Business Process Services and Outsourcing, 2014

21 August 2014

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… Avaloq; CSC; Fiserv; FIS Recommended Reading: Analysis By: GregorPetri Definition: Cloud service brokerages (CSBs) are playing an …

Analyst(s): Morgan Yeates

Deutsche Telekom’s Cloud Services Heat Map Caters to Compliance and Data Residency Concerns

19 August 2014

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Increasing concerns over compliance and national regulations regarding privacy and data residency are hampering cloud adoption in a growing number of regions. This is a somewhat delayed effect of Edward Snowden’s revelations about the National Security Agency (NSA). Where cloud usage …

Analyst(s): Bettina Tratz-RyanGregor PetriMark Paine

Hype Cycle for ICT in Africa, 2014

6 August 2014

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… Vendors: CurrencyFair; Kantox; KlickEx Recommended Reading: Analysis By: Gregor Petri; Tiffani Bova Definition: In a cloud services brokerage ( …

Analyst(s): Mbula SchoenWm. L. Hahn

Forecast Overview: IT Outsourcing, 2014

4 August 2014

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This annually updated document contains the forecast market model or methodology and explains the market dynamics and foundational assumptions that underpin our understanding and analysis of the market. Global spending on IT outsourcing services is expected to grow through 2018, …

Analyst(s): Allie YoungDean BlackmoreDouglas ToombsEd AndersonGianluca TramacereGregor PetriHelen Huntley

Hype Cycle for Communications Service Provider Operations, 2014

4 August 2014

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… Unified Office; Vidtel; Voxeo Recommended Reading: Analysis By: GregorPetri Definition: Cloud services brokerage (CSB) integrated billing describes …

Analyst(s): Norbert J. Scholz

Hype Cycle for the Telecommunications Industry, 2014

4 August 2014

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… Vendors: Eurotech; RTI; ThingWorx Recommended Reading: Analysis By:Gregor Petri; Tiffani Bova Definition: In a cloud service brokerage ( …

Analyst(s): Kamlesh Bhatia

Orange’s Cloud Services Heat Map Highlights a Hybrid Portfolio Approach

31 July 2014

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Pure-play cloud providers currently rule the very competitive cloud market. By contrast, communications service providers (CSPs) need to be creative to achieve adequate performance. Small or midsize businesses (SMBs) form the bulk of the potential market for business cloud services. …

Analyst(s): Bettina Tratz-RyanGregor PetriMark Paine

Hype Cycle for Open-Source Software, 2014

30 July 2014

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… SchoolTool Recommended Reading: Analysis By: Yefim V. Natis; GregorPetri Definition: PaaS frameworks are management software designed to …

Analyst(s): Mark Driver

Hype Cycle for Application Development, 2014

29 July 2014

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… io Recommended Reading: Analysis By: Yefim V. Natis; Gregor PetriDefinition: PaaS frameworks are management software designed to …

Analyst(s): Maritess SobejanaNathan WilsonThomas E. Murphy

Hype Cycle for Application Infrastructure, 2014

29 July 2014

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… XMPro Recommended Reading: Analysis By: Yefim V. Natis; Gregor PetriDefinition: PaaS frameworks are management software designed to …

Analyst(s): Jess Thompson

Hype Cycle for Multienterprise Solutions, 2014

29 July 2014

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… Exostar; IBM; SAP (Ariba) Recommended Reading: Analysis By: GregorPetri Definition: Cloud service brokerages (CSBs) are playing an …

Analyst(s): Andrew WhiteBenoit J. LheureuxDeborah R Wilson

Hype Cycle for Platform as a Service (PaaS), 2014

28 July 2014

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… Tableau Software; Tibco Software Recommended Reading: Analysis By:Gregor Petri; Yefim V. Natis Definition: Private platform as a … WSO2 Recommended Reading: Analysis By: Yefim V. Natis; Gregor Petri Definition: PaaS frameworks are management software designed to …

Analyst(s): Yefim V. Natis

Hype Cycle for Cloud Computing, 2014

24 July 2014

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… target audience Maturity: Adolescent Recommended Reading: Analysis by:Gregor Petri; Yefim V. Natis Definition: Private platform as a …

Analyst(s): David Mitchell Smith

Magic Quadrant for Data Center Outsourcing and Infrastructure Utility Services, Europe

16 July 2014

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By 2015, low-cost cloud services will cannibalize up to 15% of top outsourcing players’ revenue (see ). This Magic Quadrant focuses on management services for mainframe and centralized server environments. It evaluates the abilities of 17 service providers to deliver data center managed …

Analyst(s): Claudio Da RoldDD MishraFrank RidderGianluca TramacereGregor Petri

Magic Quadrant for Cloud-Enabled Managed Hosting, North America

15 July 2014

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The cloud-enabled managed hosting market deals in standardized, productized hosting offerings that combine a cloud-enabled system infrastructure (CESI) platform — comprising compute, network and storage hardware — with cloud management platform software to facilitate self-service and …

Analyst(s): Bob GillDouglas ToombsGregor PetriLydia LeongTiny Haynes

Magic Quadrant for Cloud-Enabled Managed Hosting, Europe

9 July 2014

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The European marketplace consists of 27 member states of the European Union. Each member state has its own interpretation of the EU rules on data privacy, as well as separate languages and cultures. The scope of this Magic Quadrant focuses primarily on the European marketplace, incorporating …

Analyst(s): Bob GillDouglas ToombsGianluca TramacereGregor PetriLydia LeongTiny Haynes

Forecast: Public Cloud Services, Worldwide, 2012-2018, 2Q14 Update

25 June 2014

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1 Summary Tables — Public Cloud Services End-User Spending by Segment for Region, 2012-2018 2 Summary Tables — Public Cloud Services End-User Spending by Segment for Region or Key Country, 2012-2018 3 Summary Tables — Public Cloud Services End-User Spending by Region and Key Country, 2012 …

Analyst(s): Alan DayleyAndrew FrankBianca Francesca GranettoCathy TornbohmChad EschingerChris PangDan SommerDean BlackmoreDouglas ToombsEd AndersonFabrizio BiscottiGianluca TramacereGregor PetriHai Hong SwinehartJeffrey RosterJie ZhangJoanne M. CorreiaLai-ling LamLaurie F. WursterMorgan YeatesRajesh KandaswamyRuggero ContuSusan CournoyerTJ SinghTom EidVenecia K LiuYanna Dharmasthira

Forecast: IT Services, Worldwide, 2012-2018, 2Q14 Update

13 June 2014

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1 Forecast: IT Services by Segment, 2012-2018 2 Forecast: IT Services by Service Type, 2012-2018 3 Forecast: IT Services by Geography, 2012-2018 4 Pivot Table for Analysis 5 Forecast: IT Services Revenue Flow by Segment, 2012-2018 6 Forecast: IT Services Revenue Flow by Measure, …

Analyst(s): Allie YoungArup RoyBob IgouBryan BritzCathy TornbohmChristine TennesonDean BlackmoreDouglas ToombsFred NgGianluca TramacereGregor PetriJacqueline HengJeffrey RosterKathryn HaleLai-ling LamMisako SawaiMorgan YeatesRajesh KandaswamyRob AddySusan TanSusanne MatsonTina T. TangTJ SinghTwiggy Lo

Magic Quadrant for Cloud Infrastructure as a Service

28 May 2014

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Cloud computing is a style of computing in which scalable and elastic IT-enabled capabilities are delivered as a service using Internet technologies. Cloud infrastructure as a service (IaaS) is a type of cloud computing service; it parallels the infrastructure and data center initiatives …

Analyst(s): Bob GillDouglas ToombsGregor PetriLydia LeongTiny Haynes

Forecast Analysis: Public Cloud Services, Worldwide, 1Q14 Update

13 May 2014

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This quarterly-updated document presents a discussion of the key highlights and associated forecast assumptions for our most recent forecast. The worldwide market for public cloud services is expected to grow 19.0% in 2014 to $158 billion. Through 2018, the cloud services market is …

Analyst(s): Ed AndersonFabrizio BiscottiGregor PetriHai Hong SwinehartJoanne M. CorreiaLaurie F. WursterRuggero ContuTom Eid

BT’s Cloud Services Portfolio Heat Map Shows a Vertical Approach

23 April 2014

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Creating a consistent cloud portfolio that leverages the synergies between various potentially new and existing offerings is challenging but necessary, as revenue without the inclusion of individual cloud services may not provide sufficient ROI and the level of necessary growth. …

Analyst(s): Bettina Tratz-RyanGregor PetriKatja RuudMark PaineTiny Haynes

Cool Vendors in Cloud Management, 2014

17 April 2014

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http://www.scalr.com ) Analysis by Bob Gill and Gregor Petri Why Cool: Scalr’s CMP serves both the …

Analyst(s): Bob GillDonna ScottGregor PetriMilind Govekar

Cool Vendors in the European Cloud Computing Market, 2014

16 April 2014

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http://www.chainpoint.com ; formerly chainfood.com) Analysis by Gregor PetriWhy Cool: With its cloud platform, ChainPoint (formerly …

Analyst(s): Gregor PetriMilind GovekarTiny Haynes

Forecast Analysis: IT Outsourcing, Worldwide, 1Q14 Update

14 April 2014

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Total spending will increase by $94.8 billion from 2013 through 2018. Cloud IaaS represents more than one-third of this absolute growth in spending. We continue to see cloud fueling growth in managed services. Outsourcing value propositions are increasingly oriented toward workload …

Analyst(s): Allie YoungArup RoyBryan BritzDean BlackmoreDouglas ToombsFred NgGianluca TramacereGregor Petri

Market Trends: Cloud Is a Critical Enabler for CSP Enterprise Digital Services

31 March 2014

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Several CSPs are now brokering cloud services, in particular SaaS. They find it challenging to achieve competitive differentiation while keeping the cost of sales and support low. CSPs can gain valuable capabilities and expertise — and increase their competitiveness and time to market — …

Analyst(s): Gregor PetriGyanee DewnarainNeil Osmond

Forecast: Public Cloud Services, Worldwide, 2012-2018, 1Q14 Update

31 March 2014

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1 Summary Tables — Public Cloud Services End-User Spending by Segment for Region, 2012-2018 2 Summary Tables — Public Cloud Services End-User Spending by Segment for Region or Key Country, 2012-2018 3 Summary Tables — Public Cloud Services End-User Spending by Region and Key Country, 2012 …

Analyst(s): Alan DayleyAndrew FrankBianca Francesca GranettoCathy TornbohmChad EschingerChris PangDan SommerDean BlackmoreDouglas ToombsEd AndersonFabrizio BiscottiGianluca TramacereGregor PetriHai Hong SwinehartJeffrey RosterJie ZhangJoanne M. CorreiaLai-ling LamLaurie F. WursterMorgan YeatesRajesh KandaswamyRuggero ContuSusan CournoyerTJ SinghTom EidVenecia K LiuYanna Dharmasthira

Report Highlight for Market Trends: Cloud Is a Critical Enabler for CSP Enterprise Digital Services

31 March 2014

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Introduction Market Trend CSPs’ Portfolio Strategy for Cloud Computing Services CSPs Make Strategic Investments in Foundational Cloud Capabilities to Deliver Higher-Value Cloud Services and Vertical Market Solutions Enablement and Infrastructure-Centric Services — Implications and …

Analyst(s): Gregor PetriGyanee DewnarainNeil Osmond

Forecast Analysis: Public Cloud Services, Worldwide, 4Q13 Update

20 March 2014

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This quarterly-updated document presents a discussion of the key highlights and associated forecast assumptions for our most recent forecast. The worldwide market for public cloud services is expected to grow 18.1% in 2014 to $156 billion. Through 2017, the cloud services market is …

Analyst(s): Cecile DrewChad EschingerEd AndersonFabrizio BiscottiGregor PetriJoanne M. CorreiaLaurie F. WursterMorgan YeatesTom EidVenecia K Liu

Forecast: IT Services, Worldwide, 2012-2018, 1Q14 Update

13 March 2014

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This document was revised on 20 March 2014. For more information, see the Corrections page on gartner.com. 1 Forecast: IT Services by Segment, 2012-2018 2 Forecast: IT Services by Service Type, 2012-2018 3 Forecast: IT Services by Geography, 2012-2018 4 Pivot Table for Analysis 5 …

Analyst(s): Allie YoungArup RoyBob IgouBryan BritzCathy TornbohmChristine TennesonDean BlackmoreDouglas ToombsFreddie NgGianluca TramacereGregor PetriJacqueline HengJeffrey RosterKathryn HaleLai-ling LamMisako SawaiMorgan YeatesRajesh KandaswamyRob AddySusan TanSusanne MatsonTina T. TangTJ SinghTwiggy Lo

Market Definitions and Methodology: Public Cloud Services

27 February 2014

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This report is intended to be used in conjunction with the quarterly publication of the public cloud services forecast, which includes market size and forecast statistics for the worldwide public cloud services market. This document includes definitions for various cloud services …

Analyst(s): Chad EschingerChris PangColleen GrahamDan SommerEd AndersonFabrizio BiscottiGregor PetriHai Hong SwinehartJie ZhangJoanne M. CorreiaLai-ling LamLaurie F. WursterMorgan YeatesRuggero ContuTJ SinghTom EidVenecia K Liu

Market Trends: Adjacent Market Revenue Opportunities for CSPs in 2017

16 May 2014 |  29 January 2014

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By 2017, adjacent market services revenue will comprise 8.0% of total communications service provider (CSP) revenue worldwide, while earnings before interest and taxes (EBIT) contribution from these services will amount to 5.5% of total CSP EBIT worldwide. A few committed CSPs can …

Analyst(s): Brian BlauEric GoodnessFernando ElizaldeGregor PetriKing-Yew FoongSandy ShenStephanie Baghdassarian

Forecast Analysis: IT Outsourcing, Worldwide, 4Q13 Update

20 January 2014

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The market is estimated to have grown by more than $6 billion to $286 billion in 2013. Expressed in constant currency, this equates to the ITO market having grown by 4.9% during 2013, compared with 5.2% growth rate forecast in the prior quarter. Organizations were less timid about …

Analyst(s): Allie YoungArup RoyBryan BritzDean BlackmoreDouglas ToombsFred NgGianluca TramacereGregor Petri

Forecast Analysis: Public Cloud Services, Worldwide, 3Q13 Update

20 January 2014

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This quarterly-updated document presents a discussion of the key highlights and associated forecast assumptions for our most recent forecast. The worldwide market for public cloud services is expected to grow 17.5% in 2014 to $155 billion. Through 2017, the cloud services market is …

Analyst(s): Chad EschingerEd AndersonFabrizio BiscottiGregor PetriJoanne M. CorreiaLaurie F. WursterMorgan YeatesTom EidVenecia K Liu

Agenda Overview for Enterprise Communications Markets, 2014

3 January 2014

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Enterprise Communications Markets Agenda Overview Source: Gartner (January 2014) Technology and service providers (TSPs) — which includes communications service providers (CSPs), system integrators (SIs) and vendors — are targeting the high-growth enterprise markets of cloud and data center …

Analyst(s): Daniel O’ConnellEric GoodnessGregor PetriKatja Ruud

Predicts 2014: Cloud Services Brokerage

2 January 2014

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… and business process challenges, not technology. Analysis by: GregorPetri, Ed Anderson Key Findings: Many IT departments will …

Analyst(s): Daryl C. PlummerEd AndersonGregor PetriTiffani Bova