Research 2013

Forecast: Public Cloud Services, Worldwide, 2011-2017, 4Q13 Update

26 December 2013

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1 Summary Tables — Public Cloud Services End-User Spending by Segment for Region, 2011-2017 2 Summary Tables — Public Cloud Services End-User Spending by Segment for Region or Key Country, 2011-2017 3 Summary Tables — Public Cloud Services End-User Spending by Region and Key Country, 2011 …

Analyst(s): Alan DayleyAndrew FrankBianca Francesca GranettoCathy TornbohmChad EschingerChris PangDan SommerDean BlackmoreDouglas ToombsEd AndersonFabrizio BiscottiGianluca TramacereGregor PetriHai Hong SwinehartJeffrey RosterJie ZhangJoanne M. CorreiaLai-ling LamLaurie F. WursterMorgan YeatesRajesh KandaswamyRuggero ContuSusan CournoyerTJ SinghTom EidVenecia K LiuYanna Dharmasthira

Forecast: Public Cloud Services Brokerage, 3Q13

17 December 2013

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CSB end-user spending associated with public cloud services is forecast to grow at a CAGR of 19.9% from 2012 through 2017 to reach $141 billion by 2017. CSB is not a single market, and due to its composite nature, we have chosen a revenue flow approach to analyze three different types …

Analyst(s): Benoit J. LheureuxCathy TornbohmDaryl C. PlummerEd AndersonFabrizio BiscottiGregor PetriJeffrey RosterLai-ling LamPatrick J. SullivanPeter KjeldsenSimon HaywardTiffani Bova

Forecast: IT Services, 2011-2017, 4Q13 Update

13 December 2013

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1 Forecast: IT Services by Segment, 2011-2017 2 Forecast: IT Services by Service Type, 2011-2017 3 Forecast: IT Services by Geography, 2011-2017 4 Pivot Table for Analysis 5 Forecast: IT Services Revenue Flow by Segment, 2011-2017 6 Forecast: IT Services Revenue Flow by Measure, …

Analyst(s): Allie YoungArup RoyBob IgouBryan BritzCathy TornbohmChristine TennesonDean BlackmoreDouglas ToombsFreddie NgGianluca TramacereGregor PetriJacqueline HengJeffrey RosterKathryn HaleLai-ling LamMisako SawaiMorgan YeatesRajesh KandaswamyRob AddySusan TanTina T. TangTJ SinghTwiggy LoWarren Bell

Predicts 2014: The Diverse Spectrum of PaaS To Match the Diverse Cloud Business

3 December 2013

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… enterprise aPaaS subscriptions. Analysis by: Ian Finley andGregor Petri Key Findings: Application platform as a service (aPaaS) …

Analyst(s): Gordon Van HuizenGregor PetriIan FinleyJoao TapadinhasMassimo PezziniYefim V. Natis

Predicts 2014: CSPs’ Opportunities and Challenges Will Arise From Cloud Computing and Mobility Trends

27 November 2013

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… than movie streaming or social media. Analysis by: GregorPetri Key Findings: CSPs are keen to generate enterprise …

Analyst(s): Gregor PetriGyanee DewnarainIan KeeneKing-Yew FoongLawrence OransNeil OsmondThilo KoslowskiWm. L. Hahn

Vendor Rating: Deutsche Telekom

13 November 2013

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Promising Deutsche Telekom experienced another year of declining revenue in 2012 and did not show a net profit (-$5.3 billion), mainly due to structural changes and investments in the U.S. The company maintains strong offerings beyond its core products (broadband and mobile) and is …

Analyst(s): Bettina Tratz-RyanFernando ElizaldeFrank MarsalaFrank RidderGregor PetriJouni ForsmanKatja RuudNeil Rickard

Forecast Analysis: IT Outsourcing, Worldwide, 3Q13 Update

15 October 2013

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Our overall forecast is largely unchanged from the prior quarter; the ITO market is forecast to grow by 2.6% in U.S. dollars during 2013, compared with 2.8% in our prior forecast. Expressed in constant currency, the ITO market will grow by 5.2% during 2013, compared with 5.1% growth …

Analyst(s): Allie YoungArup RoyBryan BritzDean BlackmoreDouglas ToombsGianluca TramacereGregor PetriWarren Bell

Tech Go-To-Market: Four Strategic Options for CSPs to Explore Cloud Computing Opportunities

2 October 2013

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The first route is to offer cloud enablement, providing the underlying resources needed to deliver cloud services including data centers, connectivity, network security and billing. Taking this approach offers direct and indirect revenue and more market share. The second route is …

Analyst(s): Gregor Petri

Mapping CSPs’ Four Routes to Cloud Success

2 October 2013

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Most of today’s communications service providers’ (CSPs’) cloud offerings fall within the categories we identified in 2011: enablement-centric, IT infrastructure-centric, solution-centric and aggregation-centric. Not all will work well for specific CSPs, and setting up a cloud portfolio …

Analyst(s): Gregor Petri

Forecast: Public Cloud Services, Worldwide, 2011-2017, 3Q13 Update

27 September 2013

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1 Summary Tables — Public Cloud Services End-User Spending by Segment for Region, 2011-2017 2 Summary Tables — Public Cloud Services End-User Spending by Segment for Region or Key Country, 2011-2017 3 Summary Tables — Public Cloud Services End-User Spending by Region and Key Country, 2011 …

Analyst(s): Akimasa NakaoAlan DayleyAndrew FrankBianca Francesca GranettoCathy TornbohmChad EschingerChris PangDan SommerDean BlackmoreDouglas ToombsEd AndersonFabrizio BiscottiGregor PetriHai Hong SwinehartJeffrey RosterJie ZhangJoanne M. CorreiaLai-ling LamLaurie F. WursterMisako SawaiMorgan YeatesRobert H. BrownRuggero ContuSusan CournoyerTJ SinghTom EidVenecia K LiuWarren BellYanna Dharmasthira

Forecast: IT Services, 2011-2017, 3Q13 Update

13 September 2013

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1 Forecast: IT Services by Segment, 2011-2017 2 Forecast: IT Services by Service Type, 2011-2017 3 Forecast: IT Services by Geography, 2011-2017 4 Pivot Table for Analysis 5 Forecast: IT Services Revenue Flow by Segment, 2011-2017 6 Forecast: IT Services Revenue Flow by Measure, …

Analyst(s): Allie YoungArup RoyBob IgouBryan BritzCathy TornbohmChristine TennesonDaniel KraussDean BlackmoreDouglas ToombsFreddie NgGianluca TramacereGregor PetriJacqueline HengJeffrey RosterKathryn HaleLai-ling LamMisako SawaiMorgan YeatesRob AddySusan CournoyerSusan TanSusanne MatsonTina T. TangTJ SinghTwiggy LoWarren Bell

Forecast Overview: Public Cloud Services, Worldwide, 2Q13 Update

28 August 2013

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The worldwide market for public cloud services is expected to grow 18% in 2013 to $131 billion. Through 2017, the cloud services market is forecast to show a five-year compound annual growth rate (CAGR) of 17.1%, reaching $244 billion. By 2015, IT spending in the CRM market will be …

Analyst(s): Chad EschingerChris PangDan SommerEd AndersonGregor PetriHai Hong SwinehartJie ZhangJoanne M. CorreiaLaurie F. WursterMorgan YeatesRuggero ContuTom EidVenecia K LiuWarren BellYanna Dharmasthira

Hype Cycle for Multienterprise Solutions, 2013

28 August 2013

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… Intel (Mashery); Mashape; MuleSoft Recommended Reading: Analysis By: Gregor Petri Definition: Cloud service brokerages (CSBs) are playing an …

Analyst(s): Andrew WhiteBenoit J. LheureuxDeborah R Wilson

Magic Quadrant for Cloud Infrastructure as a Service

19 August 2013

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Cloud computing is a style of computing in which scalable and elastic IT-enabled capabilities are delivered as a service using Internet technologies. Cloud infrastructure as a service (IaaS) is a type of cloud computing service; it parallels the infrastructure and data center initiatives …

Analyst(s): Bob GillDouglas ToombsGregor PetriLydia LeongTiny Haynes

Three Factors Will Significantly Impact Enterprise Cloud Use in the Near to Midterm Future

2 August 2013

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The road to increased cloud usage will be through tactical business solutions, not broad, strategic infrastructure replacements. The business impact of cloud service increases as it moves up the cloud services value chain from infrastructure services to business process services. …

Analyst(s): Gregor Petri

Hype Cycle for Cloud Services Brokerage, 2013

31 July 2013

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… Intel (Mashery); Mashape; MuleSoft Recommended Reading: Analysis By:Gregor Petri Definition: Cloud service brokerages (CSBs) are playing an … Citrix; Framehawk; Lenovo; VMware Recommended Reading: Analysis By: Gregor Petri; Barry Runyon Definition: Cloud services brokerage (CSB) single …

Analyst(s): Michele Cantara

Hype Cycle for the Telecommunications Industry, 2013

31 July 2013

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… Hat; RightScale; ServiceMesh; VMware Recommended Reading: Analysis By: Gregor Petri; Tiffani Bova Definition: In a cloud services brokerage ( …

Analyst(s): Neil Osmond

Hype Cycle for Business Process Services and Outsourcing, 2013

30 July 2013

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… Capgemini; CSC; Fiserv; FIS; IBM; Infosys Analysis By: GregorPetri Definition: Cloud services brokerages (CSBs) are playing an …

Analyst(s): Jacqueline HengMorgan Yeates

Hype Cycle for Communications Service Provider Operations, 2013

25 July 2013

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… Oracle; SAP; Tibco Software Recommended Reading: Analysis By:Gregor Petri; Tiffani Bova Definition: Cloud services brokerage (CSB) integrated …

Analyst(s): Norbert J. Scholz

Forecast Analysis: IT Outsourcing, Worldwide, 2Q13 Update

10 July 2013

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Planned new adoption of IT outsourcing (ITO) remains positive in all service line segments. However, constrained IT budgets, an evolving ITO delivery model, economic conditions and cost-focused buyers are limiting the growth potential of the ITO market. Enterprise buyers pursuing …

Analyst(s): Allie YoungArup RoyBryan BritzChristine TennesonDean BlackmoreDouglas ToombsFred NgGianluca TramacereGregor PetriWarren Bell

Forecast: Public Cloud Services, Worldwide, 2011-2017, 2Q13 Update

28 June 2013

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This document was revised on 15 August 2013. For more information, see the Corrections page on gartner.com. 1 Summary Tables — Public Cloud Services End-User Spending by Segment for Region, 2011-2017 2 Summary Tables — Public Cloud Services End-User Spending by Segment for Region or …

Analyst(s): Akimasa NakaoAlan DayleyAndrew FrankBianca Francesca GranettoCathy TornbohmChad EschingerChris PangDan SommerDean BlackmoreDouglas ToombsEd AndersonFabrizio BiscottiGregor PetriHai Hong SwinehartJeffrey RosterJie ZhangJoanne M. CorreiaLai-ling LamMisako SawaiMorgan YeatesRobert H. BrownRuggero ContuSusan CournoyerTJ SinghTom EidVenecia K LiuWarren BellYanna Dharmasthira

Forecast: IT Services, 2011-2017, 2Q13 Update

26 June 2013

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1 Forecast: IT Services by Segment, 2011-2017 2 Forecast: IT Services by Service Type, 2011-2017 3 Forecast: IT Services by Geography, 2011-2017 4 Pivot Table for Analysis 5 Forecast: IT Services Revenue Flow by Segment, 2011-2017 6 Forecast: IT Services Revenue Flow by Measure, …

Analyst(s): Allie YoungArup RoyBob IgouBryan BritzCathy TornbohmChristine TennesonDaniel KraussDean BlackmoreDouglas ToombsFreddie NgGianluca TramacereGregor PetriJacqueline HengJeffrey RosterKathryn HaleLai-ling LamMisako SawaiMorgan YeatesRob AddySusan CournoyerSusan TanSusanne MatsonTina T. TangTJ SinghTwiggy LoWarren Bell

Magic Quadrant for European Managed Hosting

19 June 2013

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This document was revised on 11 July 2013 The document you are viewing is the corrected version. For more information, see the Corrections page on gartner.com. Managed hosting services are standardized offerings that bundle together data center facilities and provider-managed computing, …

Analyst(s): Bob GillDouglas ToombsGregor PetriLydia LeongTiny Haynes

Gartner Analytics Trends: Providing Insight Into the Future of Cloud Computing

13 May 2013

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As cloud continues to gain traction, interest is shifting from private to public and from computing to services, forcing both business and IT leaders to adjust their roles and approaches. The Gartner analytics trends in this research show that the concept of service — which has always …

Analyst(s): Gregor Petri

A Model for Cloud Service Providers to Pick the Right Locations for Service Delivery

8 May 2013

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As more comparable cloud offerings enter the market, success will be increasingly determined by a provider’s go-to-market strategy for selling and monetizing its cloud services in a specific geography. Latency can affect the performance of many applications, but overweighing its …

Analyst(s): Gregor Petri

Cool Vendors in Asia/Pacific, 2013

7 May 2013

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… com ) Analysis by Hanns Köhler-Krüner and Gregor Petri Why Cool: Stealth Software enables encryption and decoupling …

Analyst(s): Denise Ganly

Cool Vendors in the European Cloud Computing Market, 2013

25 April 2013

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… customers. Zurich, Switzerland ( http://www.cloudsigma.com ) Analysis by Gregor Petri and Tiny Haynes Why Cool: CloudSigma provides an … Boxmeer, the Netherlands ( http://www.eshgro.nl ) Analysis by Gregor Petri and Tiny Haynes Why Cool: Netherlands-based … Amstelveen, the Netherlands ( http://www.bitbrains.com ) Analysis by Gregor Petri and Tiny Haynes Why Cool: Bitbrains transforms commodity …

Analyst(s): Gregor PetriHanns Koehler-KruenerTiny Haynes

Cool Vendors in Cloud Services Brokerage Enablers, 2013

23 April 2013

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http://www.luxcloud.com ) Analysis by Tiffani Bova and Gregor PetriWhy Cool: LuxCloud is reducing time to market …

Analyst(s): Daryl C. PlummerGregor PetriMilind GovekarPaolo MalinvernoTiffani Bova

Cool Vendors in Cloud Services Brokerages, 2013

18 April 2013

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http://www.interworkscloud.com ) Analysis by Ed Anderson and GregorPetri Why Cool: Interworks is a multidisciplinary service provider … London, U.K. ( http://www.nephostechnologies.com ) Analysis by Gregor Petri and Tiffani Bova Why Cool: Nephos Technologies’ CSB …

Analyst(s): Daryl C. PlummerEd AndersonGregor PetriTiffani Bova

Cool Vendors in Cloud Management, 2013

10 April 2013

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http://www.flexiant.com ) Analysis by Milind Govekar and Gregor PetriWhy Cool: Flexiant has innovated in the cloud …

Analyst(s): Aneel LakhaniDonna ScottGregor PetriMilind Govekar

Magic Quadrant for Managed Hosting, North America

9 April 2013

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Managed hosting services are standardized, productized offerings that combine data center facilities, provider-managed computing, network bandwidth and storage capacity. Their individual components may be physical or virtual, and dedicated to a single customer or shared by many. …

Analyst(s): Bob GillDouglas ToombsGregor PetriLydia LeongTiny Haynes

Forecast Analysis: IT Outsourcing, Worldwide, 2011-2017, 1Q13 Update

8 April 2013

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Planned new adoption of IT outsourcing (ITO) remains positive in all service line segments. IT budgets, the evolving ITO delivery model, economic conditions, and cost-focused buyers are headwinds in our market model that are limiting the growth potential of the ITO market. Enterprise …

Analyst(s): Allie YoungArup RoyBryan BritzDean BlackmoreFred NgGianluca TramacereGregor PetriWarren Bell

Forecast: Public Cloud Services, Worldwide, 2011-2017, 1Q13 Update

26 March 2013

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1 Summary Tables — Public Cloud Services End-User Spending by Segment for Region, 2011-2017 2 Summary Tables — Public Cloud Services End-User Spending by Segment for Region or Key Country, 2011-2017 3 Summary Tables — Public Cloud Services End-User Spending by Region and Key Country, 2011 …

Analyst(s): Akimasa NakaoAlan DayleyAndrew FrankBianca Francesca GranettoCathy TornbohmChad EschingerChris PangDan SommerDean BlackmoreDouglas ToombsEd AndersonFabrizio BiscottiGregor PetriHai Hong SwinehartJeffrey RosterJie ZhangJoanne M. CorreiaLai-ling LamLaurie F. WursterMisako SawaiMorgan YeatesRobert H. BrownRuggero ContuSusan CournoyerTJ SinghTom EidVenecia K LiuWarren BellYanna Dharmasthira

How Cloud, Mobile and Video Will Increase Enterprise Bandwidth Needs Through 2017

22 March 2013

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Enterprises will face major changes in capacity, usage, technology and network architecture through 2017. Access to cloud computing from desktop or mobile devices will significantly increase bandwidth usage and the demand for uplink capacity will be much closer to downlink demand …

Analyst(s): Gregor PetriIan KeeneJean-Claude DelcroixNeil RickardTina Tian

Forecast: IT Services, 2011-2017, 1Q13 Update

14 March 2013

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This document was revised on 21 March 2013. The document you are viewing is the corrected version. For more information, see the Corrections page. 1 Forecast: IT Services by Segment, 2011-2017 2 Forecast: IT Services by Service Type, 2011-2017 3 Forecast: IT Services by Geography, …

Analyst(s): Allie YoungArup RoyBob IgouBryan BritzCathy TornbohmChristine TennesonDaniel KraussDean BlackmoreDouglas ToombsFreddie NgGianluca TramacereGregor PetriJacqueline HengJeffrey RosterKathryn HaleKhalda De SouzaLai-ling LamMisako SawaiMorgan YeatesRob AddySusan CournoyerSusan TanTina T. TangTJ SinghTwiggy LoWarren Bell

Forecast Overview: Public Cloud Services, Worldwide, 2011-2016, 4Q12 Update

8 February 2013

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The worldwide market for public cloud services is expected to grow 18.5% in 2013 to $131 billion and is forecast to grow at a compound annual growth rate (CAGR) of 17.7% through 2016, revised down from 19.2% growth forecast in 3Q12. The market for public cloud services is forecast …

Analyst(s): Chad EschingerChris PangEd AndersonFabrizio BiscottiGregor PetriHai Hong SwinehartJoanne M. CorreiaLai-ling LamLaurie F. WursterMorgan YeatesRuggero ContuSusan CournoyerTom EidVenecia K LiuWarren Bell

Cloud Solution Providers Ignore Customer Processes at Their own Peril

19 May 2014 |  25 January 2013

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As cloud service users move up the cloud service value chain (CSVC) they will demand increasingly robust SLAs. Cloud service users will demand more standardized services and insist more on compliance with industry best practices. Cloud service users will expect help adapting processes …

Analyst(s): Gregor Petri

Agenda Overview for Communications Service Provider Enterprise Markets, 2013

2 January 2013

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Communications Service Provider Enterprise Markets Agenda Overview Source: Gartner (January 2013) Technology and service providers (TSPs), including communications service providers (CSPs) and system integrators (SIs), are focused on developing compelling solutions in emerging, high- …

Analyst(s): Daniel O’ConnellGregor Petri